Privacy policy

Last updated: 11/11/26

Who we are

House 44 Apartments, Muo, 85330 Kotor, Montenegro, is responsible for the personal data collected through this website.

booking@house44.me · +382 69 234 539

What data we collect

• Inquiries and bookings: your name, email address, phone number, the dates and number of guests, and anything you write in your message.
• Payments: if you pay the advance by card, the payment is processed by Stripe. We do not see or store your card number. For bank transfers we see the payer name and account shown on the statement.
• Guest registration: on arrival we record the identity document details that Montenegrin law requires accommodation providers to collect and report.
• Messages: if you contact us by email, phone, WhatsApp or Viber, we keep that conversation.
• Technical data: our hosting provider records your IP address, browser type and the pages requested in server logs.

Why we use your data

• To answer your inquiry and to arrange and manage your stay (steps before a contract and performance of the contract).
• To meet legal obligations: guest registration, tourist tax and accounting records.
• To keep the website secure and working (our legitimate interest).
• To measure visits and advertising, only if you allow analytics or marketing cookies (your consent).

Cookies

• Necessary: we store your cookie choice in your browser so that we do not ask you on every page.
• Analytics, only with your consent: Google Analytics shows us how visitors use the site.
• Marketing, only with your consent: Meta Pixel and TikTok Pixel measure the results of our ads on Facebook, Instagram and TikTok.

You can change your choice at any time with the Cookie settings link at the bottom of every page.

The date picker loads from the jsDelivr network, and the map on the Contact page loads from Google Maps only after you choose to show it. Both services receive your IP address when they load.

Who receives your data

We share data only with our website hosting and email providers, with Stripe for card payments, with Google, Meta and TikTok if you accept the related cookies, with WhatsApp and Viber if you choose to contact us there, and with public authorities where the law requires guest registration. We do not sell personal data.

Some of these providers process data outside Montenegro and the European Union, including in the United States. Where that happens they rely on safeguards such as standard contractual clauses.

How long we keep it

• Inquiries that do not lead to a booking: up to 12 months.
• Booking, payment and guest registration records: as long as tax and tourism laws require.
• Your cookie choice: 6 months.

Your rights

You can ask us for a copy of your data, ask us to correct or delete it, restrict or object to its use, and receive it in a portable format. Where we rely on your consent, you can withdraw it at any time.

Write to booking@house44.me and we will reply within 30 days.

You can also complain to the Agency for Personal Data Protection and Free Access to Information of Montenegro (azlp.me) or, if you live in the European Union, to your local data protection authority.

Applicable law

We handle personal data under the Montenegrin Law on Personal Data Protection and, for guests in the European Union, the General Data Protection Regulation (GDPR).

We will post any changes on this page and update the date above.